Privacy Policy

Last updated: June 4, 2026

This Privacy Policy is effective as of June 4, 2026 and describes how West Boca Water Heaters (“we,” “us,” or “our”) collects, uses, and shares information when you visit westbocawaterheaters.com (the “Site”) or engage our water heater and plumbing services. By using the Site or contacting us, you agree to the practices described here.

Information We Collect

Information You Provide

When you contact us, request a quote, schedule service, or communicate with us in any way, you may provide personal information including your name, phone number, email address, and service address. You may also share appointment details, job descriptions, and any messages you send us. If you pay for services, we or our payment processor may collect payment information such as credit or debit card details.

Information Collected Automatically

When you visit the Site, we and our third-party service providers may automatically collect certain technical information. This includes your IP address, browser type and version, device type, operating system, pages you view, links you click, referring website, and the dates and times of your visits. We collect this information through cookies, web beacons, pixel tags, and similar tracking technologies.

Information From Third Parties

We may receive information about you from third-party sources. These sources may include advertising and lead-generation platforms, Google (including Google Ads and Google Analytics), and referral services. Information received from these sources may include contact details or behavioral signals indicating your interest in our services.

How We Use Your Information

We use the information we collect to operate and improve our business. Specific uses include:

  • Scheduling, performing, and following up on water heater and plumbing services
  • Preparing estimates, invoices, and service records
  • Responding to your inquiries and providing customer support
  • Processing payments and managing billing
  • Sending service-related communications such as appointment confirmations and follow-ups
  • Sending marketing or promotional communications, where you have provided consent
  • Analyzing Site usage to improve our website, content, and services
  • Detecting, preventing, and addressing fraud, abuse, or security issues
  • Complying with applicable legal obligations

Calls, Text Messages & Communications Consent

By submitting your phone number through a contact form, quote request, or any other means on this Site, you consent to being contacted by West Boca Water Heaters by phone call, text message (SMS/MMS), and email regarding your inquiry, request, or our services. Message and data rates may apply. Message frequency may vary depending on your inquiry.

To opt out of text messages at any time, reply STOP to any message we send. Reply HELP for assistance. You may also contact us directly at info@westbocawaterheaters.com or (561) 600-8358 to update your communication preferences.

Your consent to receive marketing or promotional text messages is never a condition of purchasing any service from us. We honor all opt-out requests promptly.

Cookies & Tracking Technologies

Cookies are small text files placed on your device by websites you visit. They help websites function efficiently and provide information to website owners. We may use the following types of cookies and similar technologies on this Site:

  • Essential cookies: Required for the Site to function. These cannot be disabled without affecting core features.
  • Analytics cookies: Used to understand how visitors interact with the Site, such as through Google Analytics. These help us improve content and user experience.
  • Advertising and remarketing cookies: Used by advertising platforms such as Google Ads or Meta to deliver relevant ads and measure ad performance. These may track your activity across websites.

You can control or disable cookies through your browser settings. You may also opt out of interest-based advertising through the Digital Advertising Alliance opt-out tool, the Network Advertising Initiative opt-out page, or directly through Google and Meta ad settings. Note that disabling certain cookies may affect Site functionality.

How We Share Information

We do not sell your personal information.

We may share your information in the following limited circumstances:

  • Service providers and subcontractors: We may share information with trusted vendors who assist us in operating our business, such as scheduling software providers, payment processors, and subcontractors who perform work on our behalf. These parties are required to use your information only as necessary to provide their services to us.
  • Payment processors: Payment transactions are handled by third-party payment processors. We encourage you to review their privacy policies.
  • Analytics and advertising partners: We may share technical and usage data with analytics and advertising platforms such as Google and Meta to improve our marketing and understand Site performance.
  • Professional advisors: We may share information with attorneys, accountants, or insurers where reasonably necessary for our business operations.
  • Legal and safety compliance: We may disclose information when required by law, in response to a valid legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of our business, customers, or the public.
  • Business transfers: If we sell, merge, or transfer all or a portion of our business, customer information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it in a manner appropriate to its sensitivity. Job and billing records may be retained for several years as required by applicable law or standard business practice.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information, and we encourage you to take steps to protect yourself online, such as using strong passwords and avoiding sharing sensitive information over unsecured networks.

Your Privacy Rights & Choices

Depending on where you reside, you may have certain rights with respect to your personal information. These may include the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information, subject to certain legal exceptions
  • Opt out of marketing communications and targeted advertising

Florida residents and residents of other states with applicable privacy laws may have additional rights under those laws. We will not discriminate against you for exercising any privacy rights available to you.

To make a request or ask a question about your information, please contact us at info@westbocawaterheaters.com or call (561) 600-8358. We will respond within a reasonable time and as required by applicable law. We may need to verify your identity before processing certain requests.

Children's Privacy

This Site and our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@westbocawaterheaters.com and we will take steps to delete it promptly.

Third-Party Links

Our Site may contain links to third-party websites or resources, such as manufacturers’ sites, financing partners, or review platforms. These third-party sites have their own privacy policies, which we do not control. We are not responsible for the privacy practices, content, or security of any linked third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal that you can enable to indicate your preference against being tracked across websites. At this time, our Site does not respond to DNT signals in a standardized way, as no uniform standard has been established. We will update this policy if industry-wide practices change. You may manage tracking preferences through the cookie controls described in the Cookies section above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the “Last Updated” date at the top of this page. If changes are material, we may provide additional notice such as a prominent notice on our Site. Your continued use of the Site or our services after any changes become effective constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out to us:

We serve Boca Raton and South Palm Beach County, Florida, including Delray Beach, Boynton Beach, Coconut Creek, Highland Beach, and surrounding communities.